Return Policy

RETURNS

All returns must be in the original packaging with all original contents. All returns need to be reported with in 30 days from date of receipt of product. Please see below to exclusions

SHORTAGES AND DAMAGE

You have 7 Business days to report any shortages, discrepancies, or damage on all office supply orders and catalog furniture products

THE FOLLOWING ITEMS MAY NOT BE RETURNED:
Items that have been used, items not in their original packaging or where the packaging has been defaced or damaged

• Special orders including special order furniture
• Stocked furniture that has been installed or assembled
• Food or drink
• First aid items
• Custom printing
• Made-to-order products

If a product is received by MPG as non-returnable, we will return the product to the customer.

Office Supplies

General office supplies may be returned for a refund within 30 days of the date of your order. Product must be in original manufacturer packaging, unopened and in resalable condition. Product must have no writing on the outer box.  

Ink/Toner/Technology

May be returned for a refund within 30 days of the date of your order. Product must be unopened, in original packaging, and include all UPC codes. Product must have no writing on the outer box.  Electronic items covered under manufacturer’s warranty are not returnable. These items must be reported to the manufacturer. 

Furniture

Catalog furniture may be returned fCor a refund within 30 days from the date of your order. Product must be in original packaging, unopened and in resalable condition.
Custom ordered and installed furniture may only be exchanged if defective or damaged.

Refunds/credits can only be made to the original form of payment. 

How to Return a Product

Fill out a return authorization form online here: https://www.mpg-us.com/custom/return.html?reload

Within one business day, you will receive emailed instructions with everything you’ll need to initiate the pickup process. Once the return has been picked up, sent back to our vendor and verified, you will receive a credit invoice copy. Please allow 5-7 business days for credit invoice.